Hong Thong Group

Cancellation and Amendment Policy	Fees and Procedures
1) If Notice of Cancellation or Amendment is received 8 days (192 hours) or more prior to the Service date	No Charge Please amend or cancel booking through system. Confirmation email will be sent by Cherry Tomato within 24 hours to 48 hours upon receipt of amendment or cancellation.
2) If Notice of Cancellation or Amendment is received 2 days (48 hours) to 7 days (168 hours) prior to the Service date	10% of the transfer fee Please amend or cancel booking by writing to us via email or by call. (i) Email info@cherrytomato.co.jp (ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) (Country Exit Code) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo) (iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) (Country Exit Code) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan) Confirmation email will be sent by Cherry Tomato within 24 hours upon receipt of amendment or cancellation.
3) If Notice of Cancellation or Amendment is received more than 1 day (24hours) prior to the Service time	40% of the transfer fee Please amend or cancel booking by writing to us via email or by call. (i) Email info@cherrytomato.co.jp (ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) (Country Exit Code) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo) (iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) (Country Exit Code) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan) Confirmation email will be sent by Cherry Tomato within 24 hours upon receipt of amendment or cancellation. Confirmation via email will be sent by Cherry Tomato within 24 hours amendment or cancellation.
4) If Notice of Cancellation or Amendment is received less than 1 day (24hours) prior to the Service time	80% of the transfer fee Please amend or cancel booking by writing to us via email or by call. (i) Email info@cherrytomato.co.jp (ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo) (iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan)
5) If cancellation or amendment notice arrives at Cherry Tomato on the service date / check in date or no cancellation or amendment notice is received (No Show) / 100% of the tour fare	100% of the transfer fee

Cancellation and Amendment Policy

Fees and Procedures

1) If Notice of Cancellation or Amendment is received 8 days (192 hours) or more prior to the Service date

No Charge Please amend or cancel booking through system.
Confirmation email will be sent by Cherry Tomato within 24 hours to 48 hours upon receipt of amendment or cancellation.

2) If Notice of Cancellation or Amendment is received 2 days (48 hours) to 7 days (168 hours) prior to the Service date

10% of the transfer fee Please amend or cancel booking by writing to us via email or by call.
(i) Email info@cherrytomato.co.jp
(ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) (Country Exit Code) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo)
(iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) (Country Exit Code) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan) Confirmation email will be sent by Cherry Tomato within 24 hours upon receipt of amendment or cancellation.

3) If Notice of Cancellation or Amendment is received more than 1 day (24hours) prior to the Service time

40% of the transfer fee Please amend or cancel booking by writing to us via email or by call.
(i) Email info@cherrytomato.co.jp
(ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) (Country Exit Code) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo)
(iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) (Country Exit Code) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan) Confirmation email will be sent by Cherry Tomato within 24 hours upon receipt of amendment or cancellation. Confirmation via email will be sent by Cherry Tomato within 24 hours amendment or cancellation.

4) If Notice of Cancellation or Amendment is received less than 1 day (24hours) prior to the Service time

80% of the transfer fee Please amend or cancel booking by writing to us via email or by call.
(i) Email info@cherrytomato.co.jp
(ii) Call Office Telephone number (available from 0900 till 1800 hrs) +81-3-3226-3238 (If call from overseas mobile phone) 81-3-3226-3238 (If call from landline outside Japan) 03-3226-3238 (If call from local mobile phone or landline in Japan) 3226-3238 (If call from landline in Tokyo)
(iii) Call 24 Hour Emergency contact (1900 till 2400 hrs) +81-90-8777-9967 (If call from overseas mobile phone) 81-90-8777-9967 (If call from landline outside Japan) 090-8777-9967 (If call from local mobile phone or landline in Japan)

5) If cancellation or amendment notice arrives at Cherry Tomato on the service date / check in date or no cancellation or amendment notice is received (No Show) / 100% of the tour fare

100% of the transfer fee

Self Labelling Procedures SLP-TAC-01/3 : Terms and Conditions: Certification Mark for Self- Labelling (SLP) of Certified Communications Products in Malaysia

Terms & Conditions are binding to interested parties seeking Self-Labelling Process as a mean to the Certification Marking on their certified products that are based on Harvestnet Sdn Bhd Certifying Agency’s (hereinafter referred to as "HNCA") Certificate of Conformity (CoC).

Download
1) SLP-PRO-01:3-SLP-Terms-&-Conditions-on-Certification-Mark-for-Self--Labelling--SL--of-Certified-Communication-Products-in-Malaysia-.pdf

Cancellation Policy

Categories

Self Labelling Procedures SLP-TAC-01/3 : Terms and Conditions: Certification Mark for Self- Labelling (SLP) of Certified Communications Products in Malaysia